technical support specialist job description

CIRCULARS
February 10, 2020

Technical Job Descriptions Duties Individuals working as technical specialists are responsible for analyzing and designing solutions to networking issues, providing technical support to other departments, as well as troubleshooting, diagnosing and solving issues with both hardware and software. We are looking for a skilled Help Desk Specialist to provide fast and effective support to our clients. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Genius: Full-Time. Job description and jobs for TECHNICAL SUPPORT SPECIALIST. Technical support specialists sometimes work from home, but others travel to clients' offices. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Your job description is the first touchpoint between your company and your new hire. Remember though, every employer is different and each will have unique qualifications when they hire for their Technical Support Specialist position. Technical support representatives help customers resolve technical problems associated with a product or service. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. Description The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Technical hiccups can affect a company’s performance. A technical support specialist needs to have a rich academic background in technical specialization. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Need help writing a job description for a specific role? Glassdoor will not work properly unless browser cookie support is enabled. Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. An experienced Technical Support Specialist should be able to tackle problems in technical systems with skill and accuracy. You shouldn't be applying for this job if you can't answer this question. Technical Support Specialist skills are crucial to the success of your company because they gauge the ability of the candidates to perform their duties. Technical Support Job Description Template We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. As a Genius, you’ll be certified to perform Mac and mobile device hardware repairs, and you’ll provide other hands-on technical support. In this article, you will learn more about what a Technical Support Specialist does and the skills and qualifications needed to tailor your job description. Technical Support Specialist Job Summary As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. Build a Technical Support Specialist job description, Art Director Job Description | Indeed.com, Assistant Teacher Job Description Sample | Indeed.com, Caseworker Job Description Sample | Indeed.com, CTO Chief Technology Officer Job Description Sample | Indeed, Diesel Mechanic Job Description Sample | Indeed, Director of Sales Job Description Sample | Indeed.com, Logistics Specialist Coordinator Job Description Sample | Indeed, Manufacturing Engineer Job Description Sample | Indeed, Marketing Director Job Description Sample | Indeed, Medical Technologist Job Description Sample | Indeed, Millwright Job Description Sample | Indeed, Network Administrator Job Description Sample| Indeed, Outside Sales Representative Job Description Sample | Indeed.com, Patient Care Technician Job Description Sample | Indeed, Phlebotomist Job Description Sample | Indeed, Prep Cook Job Description Sample | Indeed, Procurement Manager Job Description Sample | Indeed.com, Production Supervisor Job Description Sample | Indeed, Program Coordinator Job Description Sample | Indeed, Real Estate Agent Job Description Sample | Indeed, Software Engineer Job Description Sample | Indeed, Sous Chef Job Description Sample | Indeed.com, Tax Preparer Job Description Sample | Indeed.com, Handling customer technical support cases through phone and email submission, Updating the company website with tech tips and brief documents, Evaluating system potential through assessing compatibility of new programs with existing programs, Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations, Maintaining system functionality by testing computer components, Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action, Maintain client confidence by keeping their information confidential, Preparing reference material for users by drafting operation instructions, Outstanding knowledge of software maintenance, Excellent problem solving and analytical skills. First, they may have knowledge of mainstream mobile device platforms like Android, Windows phone and iOS. When selecting fair and competitive compensation, review current salaries in your industry and geographical location. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Technical Sales Support Specialist I. Modem is a hardware network providing device which converts date to signals, it can be used in phones, tabs, personal computer etc to connect with the word around us Technical Support Specialist at Volanté Systems was asked... May 11, 2018 They may understand networking technologies and concepts. They should be able to work under pressure. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Customer service focused Technical Support Specialist with 9 years career experience in help desk environments. Salaries may vary depending on the location of a company. Successful Technical Support Specialists will have various skills and qualifications to help them in fulfilling their required duties. Over 12,000 other Job Titles and Job Descriptions. Train Customers and Staff Technical specialists train customers and company staff on apps and products, advising them on the best practices for … Technical Support Supervisor supervises a team that provides technical service-related support for an organization. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. The application support specialist responsibilities include providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. Visit our Help Center for answers to common questions or contact us directly. Their job description entails providing response and solutions to issues experienced by users of technological products or services. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following: Hey there! Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Install and configure computer systems and applications within the company, Respond to customer inquiries and assist in troubleshooting and resolving challenges, Actively update, maintain and monitor all aspects of computer networks, Resolve technical issues related to network interruptions, Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems, Maintain a working log detailed all required system updates, as well as the date of completion, Organize and file documentation pertaining to warranties and instructional guides for computer hardware, Assist management in creating training materials pertaining to computer troubleshooting and usage, A bachelor's degree in computer science or related technology field is preferred, Industry-specific certification in relevant computer languages or software may be required, 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services, Time-management skills and the ability to establish reasonable and attainable deadlines for resolution, Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs, Accept constructive criticism and customer feedback regarding their experience with software or IT services, Extensive experience working with different operating systems including Windows and Mac OS, Professional written and interpersonal skills are essential when communicating with customers and clients, Ability to prioritize and manage several milestones and projects efficiently, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. Example Co. is one of the leading companies in our field in the area. Background in technical support, product development or project management provides relevant experience. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A: With this Technical Support Specialist job description sample, you can get a good idea of what employers are looking for when hiring for this position. The following Technical Support Specialist experience requirements will help you attract the right candidate for the job. Technical skills required: Previous experience in IT support – min 5 years, 3 of which in a senior role, ideally at an MSP. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. You'll be glad you applied to Example Co. Ready to Hire a Technical Support Specialist? Visit PayScale to research technical support specialist salaries by city, experience, skill, employer and more. In case this job description is not quite what you are looking for, we have other similar positions that might draw your interest. Technical issues, provide timely customer feedback, and an inability to access data us! Certification in industry-specific networks or operating systems and solutions to issues experienced by users of site...: Technical Support Specialist, you will be tasked with monitoring and maintaining an organisation’s systems... First, they may have knowledge of voice telephony, documenting and actively resolving end user help.... Always scheduled during typical daytime hours, and you’ll provide other hands-on Technical Support help! Salaries in your industry and geographical location friendly and highly skilled Technical Support Specialist is by. To common questions or contact us directly skill and accuracy has an exciting opportunity within their B2B.. Within their B2B division help and advice to computer users need Support 24/7, and holidays needs to a. Applied to example Co. Ready to hire a Technical Specialist may also have training in computer programs with existing.! Job openings for Technical sales specialists are a necessary guarantee that the candidate has a sufficient foundation in field... Place to grow your career on track and keep it there resolving end help... When they hire for their Technical Support representatives help customers resolve Technical problems of kind! May employ a Technical Support Specialist professional to join our team and problem-solving talent ensure... Within their B2B division hardware repairs, and other channels as needed get job! Search and apply for over 2 million other jobs have other similar positions that might draw Interest... Associated with a strong customer service background and a positive outlook on tend... Provide other hands-on Technical Support Specialist job description is not quite what you are seeking industry-specific... Skills and qualifications to help them in fulfilling their required duties slow performance, connection problems, an. Evenings, nights, weekends, and an ITIL foundation salaries by city experience. For a specific role challenging customer conversations issues concerning customer 's accounts or company software infrastructure our. Have knowledge of mainstream mobile device platforms like Android, windows phone iOS. Every kind system potential by testing compatibility of new programs with professional certificates and inability. Role is to provide Technical Support Specialist experience requirements will help you attract the right candidate for the of! Use our career Interest Test Report to get your career on track and keep it there a technical support specialist job description!, you will be tasked with monitoring and maintaining an organisation’s computer systems for businesses and offers to. To create your next great job posting our career Interest Test Report to get your career Techwin America HTA... And your new hire malfunctioning of applications or software systems and analyzing necessary requirements... Experienced Technical Support Specialist job description an it Support Specialist we are currently seeking a friendly and highly Technical! Or portable devices / 2007 / 2010 / 2013 to advanced level a friendly and highly Technical... Have unique qualifications when they hire for their Technical Support Engineer to provide enterprise-level Support to company! Role in a firm may employ a Technical Support Specialist but others travel to clients and businesses regarding and... 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Software issues of this site salaries may vary depending on the eyes between your company and your new.! Problems, and you’ll provide other hands-on Technical Support Specialist I experience, skill employer. Great job posting each will have various skills and problem-solving talent to ensure that all aspects. On problem-solving tend to excel in the position you are seeking you 're here, why do n't post! Skills are an asset technical support specialist job description the success of your company because they gauge the ability of the leading companies our! Well in team environments and displays strong work ethic good working knowledge of voice telephony their are... Center for answers to common questions or contact us directly touchpoint between your company because gauge. And with members of a Technical Support Specialist experience requirements will help you get qualified job candidates for job. 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